Privacy policy

Last updated: July 29, 2025

We care about your privacy. This policy explains how we collect, use, and share your personal information when you shop with us, visit our website, or get in touch.

We’re Love from Seventeen, a small New Zealand-based business, and our store runs on Shopify. Shopify helps us power everything from managing your orders to sending updates, so they also handle some of your information as part of our service.

We collect personal information such as your name, contact details, shipping and billing addresses, payment method, and order history. We also collect details about how you use our website, including what you view or add to your cart, and technical details like your device and browser type, IP address, and cookie data. This information is collected directly from you, automatically through your device when you visit our site, or from services we use like Shopify and marketing partners.

We use this information to fulfil and manage your orders, personalise your shopping experience, communicate with you, keep your account secure, prevent fraud, and meet any legal obligations. We may also use it to show you relevant advertising based on your past interactions with our site.

We only share your information with trusted service providers, such as payment processors, delivery partners, marketing and advertising platforms, customer support tools, and our website host (Shopify). We do not sell your personal information.

Cookies and similar technologies help us understand how you use our site and allow us to show you personalised content and ads. You can manage cookie preferences through your browser settings. If you use a browser that supports Global Privacy Control (GPC), we will treat that as a request to limit certain types of tracking for advertising purposes, where possible.

Under New Zealand’s Privacy Act 2020, you have the right to access and request correction of the personal information we hold about you. If you’d like to do this, or have any questions about your data, you can contact us at hello@lovefromseventeen.nz or by mail at 33 Clyde Street, Invercargill 9810, New Zealand.

Shopify also collects and processes personal information as part of their service to us. You can read their privacy policy at https://www.shopify.com/legal/privacy.

We do our best to keep your information secure, but no method is 100% guaranteed. We keep your personal data only as long as we need it to fulfil orders, provide support, comply with legal requirements, or improve our services.

Our site is not intended for use by children under the age of 16. If we learn we have collected information from a child, we’ll delete it as soon as possible.

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If you have concerns about how we manage your information, you may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.