During off-peak times, our recommendation is that customers allow 10-12 working days for us to process, produce and dispatch your custom pieces - although we're usually quicker than this. This does not include the delivery time after it has been picked up by the courier. Once your order is complete and shipped, you will receive a shipping confirmation email.

No worries! If you require something in a short timeframe, we now offer a rush order service. Simply add the RUSH MY ORDER add on to your cart here and we'll pop your order to the front of the queue.

Whilst all orders are final, email us as soon as you can to hello@lovefromseventeen.nz with your order number in the subject line. The team will check where your order is in production and see if we can make changes for you.

How frustrating! We understand how annoying it is when you're expecting a parcel and it's gone walkabout. Unfortunately, we're at the peril of the courier system and sometimes (very rarely) parcels can go missing.

Our first recommendation is to give NZ Post customer service a call on the following regional toll-free numbers. They have access to detailed tracking of your order, as well as access to GPS tracking in their delivery vehicles. They will lodge an enquiry into the location of your parcel. 

Auckland 09 977 0102

Waikato 07 960 0468

Palmerston North 06 952 8600

Wellington 04 897 5675

South Island 03 983 1425

From anywhere in NZ or overseas +64 9 977 0102

Secondly, please contact us at hello@lovefromseventeen.nz with your order number and any additional information NZ Post has given you. 

We do not immediately replace lost items in the post until it is confirmed as being so by CourierPost. Often, parcels have been mis-sorted in error and are redirected, or simply just held up in transit due to unforeseen delays - it is very rare that our parcels go missing, never to be found. If we do receive confirmation that your package has been lost, we will of course get a replacement underway and seek compensation from CourierPost.

We take so much pride in our products, and hope you love them as much as we do. We believe they’re worth every penny so we don’t often have sales or offer any discounts other than our annual birthday sale in April. 

Thank you for supporting our small business!

Check out our Wall Mounting Guide here.

Yes we do! Email your enquiry to hello@lovefromseventeen.nz.

No, sorry. We would hate for this to happen to us, so if you have found a design that you like, you should support their work and order from them. We take so much pride in our own unique designs.

Absolutely! If you have something in mind, email us and we can see what we can do - hello@lovefromseventeen.nz.

Sure, we can take a look. We require a vector file such as an EPS to be able to work with it in our graphics software (not an image file sorry).

READY TO SHIP products are in stock and ready to rock n' roll. These items are passed to the packaging team and dispatched within the next business day Monday to Friday between 8am and 2.30pm. Keep in mind that shipping on these products will be delayed if you have ordered a personalised item as well. We have a huge, varied range of cake toppers in all materials and sizes in stock and at the ready when you need a topper in a hurry! You can check out the Ready to Ship Collection here.

PERSONALISED PRODUCTS are produced from a pre-designed and drawn file in our software. The templated design is edited according to the personalisation you've noted when placing your order, like the name for your bamboo wall name etc.

We ask that customers allow up to 10-12 working days for us to draw, produce, package and dispatch your personalised products.

It is also worth noting that all of our work is produced in created and cut in batches. Once your order is drawn into our specialist design software, it will sit with the production team until its turn to be cut. Our bamboo products are cut most frequently, however each piece needs its protective film peeled from each side and then sanded before being sent to the packaging and dispatch queue.

Acrylics are cut every few days when we have a few colours stacked up and ready to go. They have little to no prep prior to shipping so these products are usually on their way to you quick smart.

CUSTOM DESIGN PRODUCTS are only limited to your imagination. Totally designed from scratch, no two designs are ever the same, however they do take longer to produce due to the design process. There's usually a fair amount of back-and-forth with you to ensure it's just right. It's imperative you keep an eye on your inbox (checking junk/spam folders etc) for any emails from us to keep up the communication flow, and to ensure there are no delays in completing your order. We will not send your custom designed order for production until you have given us the OK to do so.

The more details you can give in your initial enquiry - colour, shape, style, font etc - the better.

No sorry, unfortunately this is not a service we provide in order to protect our intellectual property. However, we are happy to do this for you after placing your order but please note this when placing your order so it is flagged with the team. 

Sending us an email after ordering (with no mention of it on your order) is not sufficient due to order volumes and could result in this additional proofing stage being missed by our staff.

Sure, no problem! Hopefully you have noted this when placing your order so the drawing team can get onto your proof(s) in no time.

If you haven't noted this when placing your order, please email the team at hello@lovefromseventeen.nz as soon as possible with your order number in the subject line. Hopefully it hasn't moved to production and we can get a proof produced for you. Keep a close eye on your inbox (checking spam/junk/ad folders etc) for an email from us with your design proof.

We would love to send our products to you, wherever in the world you are!

Shipping to Australia is available on our online store currently, all other countries are POA.

All international goodies are sent Economy+ Tracked via NZ Post with an estimated delivery time of 3-6 working days to Australia. The day your package is picked up from our studio is considered Day 0. You can expect that items will usually arrive at their destination within the delivery target specified, however as New Zealand Post does not directly control all parts of the delivery chain it is not guaranteed that your item will always reach you within the delivery target. Delivery to areas outside major cities, or where your item is held in Customs, may take longer. It is for these reasons we recommend ordering well well well in advance of your celebration, or ordering a product that isn't time sensitive.

Any taxes/duties that may apply are the responsibility of the customer. 

We are so sorry to hear that - how disappointing. We encourage all customers to open & check their order as soon as it arrives - just in case!

Our wonderful dispatch team ensure all parcels are packaged carefully and thoughtfully when they leave our studio but unfortunately, sometimes breakages happen in transit. If your parcel has arrived to you broken or damaged, please send us an email within 48 hours of delivery with your order number and photos of the damaged item(s). We will get a replacement underway for you as soon as possible. Please note, any claims for damage made outside of this timeframe may not be accepted.