FAQ

Q: When will I receive my order?

A: Generally, during busy periods our turnaround time is 2-3 weeks whilst we custom make your order just for you. 

Q: I need my order sooner than your turnaround time. 

A: No worries - just email us prior to ordering to make sure we are able to accommodate you. You can email us at hello@lovefromseventeen.nz.

Q: Help! I’ve received my order confirmation and realised I’ve made a mistake on my order. What do I do?

A: Whilst all orders are final, email us as soon as you can to hello@lovefromseventeen.nz with your order number in the subject line. The team will check where your order is in production and see if we can make changes for you. 

Q: Do you ship internationally?

A: We sure do! Checkout as normal and the international shipping rate will appear. International shipping rates are a tracked service. 

Q: I am ordering quite a few items, can I get a discount?

A: We take so much pride in our products, and hope you love them as much as we do. We believe they’re worth every penny so we don’t do sales or offer any discounts other than our annual birthday sale in April. Thank you for supporting small business!

Q: How do I attach my wall name to the wall?

A: We recommend using a product from the 3M range - the picture mount strips work fantastic (and can be easily cut down to size). If you’re not ready to commit, a little piece of blu tac will also work fine. 

Q: Do you offer wholesale?

A: Yes we do! Email your enquiry to hello@lovefromseventeen.nz.

Q: Can you make this design (insert photo here)?

A: No, sorry. We would hate for this to happen to us, so if you have found a design that you like, you should support their work and order from them. We take so much pride in our own unique designs.

Q: Can you custom design something for me?

A: Absolutely! If you have something in mind, email us and we can see what we can do - hello@lovefromseventeen.nz.

Q: My item has arrived broken from transit.

A: Oh no! Sorry to hear that. Please send through images of the damage within 48 hours via email so we can arrange a replacement and compensation from our couriers.

Q: Can you cut my own design?

A: Sure, we can take a look. We require a vector file such as an EPS to be able to work with it in our graphics software (not an image file sorry).