FAQs

Q: When will I receive my order?

A: Generally, during busy periods our turnaround time is 2-3 weeks whilst we custom make your order just for you. 

Q: I need my order sooner than your turnaround time. 
A: No worries - just email us prior to ordering to make sure we are able to accommodate you. You can email us at hello@lovefromseventeen.nz.

 

Q: Help! I’ve received my order confirmation and realised I’ve made a mistake on my order. What do I do?

A: Whilst all orders are final, email us as soon as you can to hello@lovefromseventeen.nz with your order number in the subject line. The team will check where your order is in production and see if we can make changes for you. 

Q: Do you ship internationally?

A: We sure do! Checkout as normal and the international shipping rate will appear. International shipping rates are a tracked service. 

Q: I am ordering quite a few items, can I get a discount?

A: We take so much pride in our products, and hope you love them as much as we do. We believe they’re worth every penny so we don’t do sales or offer any discounts other than our annual birthday sale in April. Thank you for supporting small business!

Q: How do I attach my wall name to the wall?

A: We recommend using a product from the 3M range - the picture mount strips work fantastic (and can be easily cut down to size). If you’re not ready to commit, a little piece of blu tac will also work fine. 

Q: Do you offer wholesale?

A: Yes we do! Email your enquiry to hello@lovefromseventeen.nz.