How much does NZ delivery cost?
We have a flat rate for shipping NZ wide, including rural delivery!
I only have a PO Box address, is that OK?
I live local to you, can I pick up my order?
Ask and you shall receive - if you live in Invercargill/Southland. You'll see during checkout that 'LOCAL INVERCARGILL PICK UP' is an option - go for gold! Once your order is ready for pick up, you'll receive an email from us with our location, pick up times etc.
Yahoo, you've just placed your order! How long will it take to arrive?
During off-peak times during the year, our recommendation is that customers allow 10-12 working days (or around 2 weeks) for us to process, produce and dispatch your custom pieces - although we're usually quicker than this. This does not include the delivery time after it has been picked up by the courier.
However, during our busiest times of the year - our birthday sale, Christmas etc, we ask that you allow 3 weeks for your order to be custom made due to much larger order volumes.
Once your order is complete and shipped, you will receive a shipping confirmation email.
If you require something in a short timeframe, please send us an email to email@example.com prior to placing your order with us. We cannot make any changes or prioritise your order if you have not contacted us first.
My order has shipped! How long will delivery take?
We ship New Zealand wide via CourierPost. Estimated delivery time is 1-2 working days. Rural delivery will take a little longer.
Once CourierPost have picked up your parcel and scanned it into their system, you will receive a further email with your tracking link - this is for you to keep an eye on your parcel's whereabouts on its way to you.
There will be delays in courier service during peak times of the year e.g. Christmas, BF/CM Sale periods etc. Please note, the delivery target on your shipping email is a TARGET only; it is not a guarantee. Unfortunately we cannot take responsibility for unexpected or unforeseen delivery delays during courier service.
I just love your products, but I'm overseas. Do you ship internationally?
We would love to send our products to you, wherever in the world you are!
All international goodies are sent via TRACKED Air Satchel with an estimated delivery time of 3-6 working days to Australia, 6-10 working days rest of the world. Please note that as a result of the pandemic, these delivery guidelines are probably not accurate during this time and we would recommend ordering well well well in advance of your celebration, or ordering a product that isn't time sensitive.
Any taxes/duties that may apply are the responsibility of the customer.
I've not long placed an order, but I would like to add to it. Is this possible?
Depending on where your current order is in production, we can certainly try our best! Flick us an email to ask and our dispatch team will try their very best to combine orders but in peak sale periods this is unlikely to happen.
Oh no! My order has arrived broken/damaged.
We are so sorry to hear that - how disappointing! Our wonderful dispatch team ensure all parcels from Love from Seventeen are packaged carefully and thoughtfully when they leave our workshop. Unfortunately sometimes oopies can happen in transit.
If your parcel has arrived to you broken or damaged, please contact us at firstname.lastname@example.org within 48 hours of delivery with your order number and photos of the damaged goods. We will get a replacement underway for you and seek compensation from our courier.